Since the cyber-attack on Royal Mail’s international systems on January 11th, mail overseas has been severely disrupted. The attack meant that RM were not able to process any international mail and so we were not able to despatch any mail overseas for a few weeks, so we held on to them here until we were advised to post. However, items that were posted in the week before the cyber-attack were, and could still be, held in the backlog of mail that built up at RM distribution centres.
Since the beginning of February, we have been able to send items with certain services, but Royal Mail are still asking customers to expect things to take longer than usual while they try and get through the huge backlog the attack caused.
Customers using International Tracked / International Tracked and Signed services may notice different tracking information and some delays to tracking events as items leave the UK. It is a good idea to check the tracking on your own country’s Post service’s tracking websites as well.
If you have paid for Tracked delivery and don’t have your tracking number, please get in touch and we will provide this to you.
If your order cannot be tracked and you still have not received your order, we ask that you remain patient until we hear more from Royal Mail. They are hoping to clear this backlog in the next few weeks.
Thank you for your patience in this matter.
– The CCS Books team