Year: 2023

It’s that time of year again where we know that your orders may well need to arrive in time for 25^th December. Below you will find details of our Christmas shipping schedule to help you plan your ordering.

UK Orders:

UK orders (using both standard and tracked services) need to be received by midday (12 noon UK time) on Monday 18^th December at the very latest in order to be processed and posted in time for the 25^th.

International Orders:

Orders being delivered outside the UK with a standard delivery service must be placed by midday (12 noon UK time) on Monday 4^th December.

Orders using our International Tracked service must be placed by Wednesday 13^th December.

As ever, we cannot offer a 100% guarantee of delivery before 25^th December after a package has left us and is in the hands of the carrier, however we will continue to ship orders very quickly and all the way up to 22^nd December.

With all best wishes for the Holiday season,

The CCS Books team

Since the cyber-attack on Royal Mail’s international systems on January 11th, mail overseas has been severely disrupted. The attack meant that RM were not able to process any international mail and so we were not able to despatch any mail overseas for a few weeks, so we held on to them here until we were advised to post. However, items that were posted in the week before the cyber-attack were, and could still be, held in the backlog of mail that built up at RM distribution centres.

Since the beginning of February, we have been able to send items with certain services, but Royal Mail are still asking customers to expect things to take longer than usual while they try and get through the huge backlog the attack caused.

Customers using International Tracked / International Tracked and Signed services may notice different tracking information and some delays to tracking events as items leave the UK. It is a good idea to check the tracking on your own country’s Post service’s tracking websites as well.

If you have paid for Tracked delivery and don’t have your tracking number, please get in touch and we will provide this to you.

If your order cannot be tracked and you still have not received your order, we ask that you remain patient until we hear more from Royal Mail. They are hoping to clear this backlog in the next few weeks.

Thank you for your patience in this matter.

– The CCS Books team

International Orders: Due to a cyber incident at Royal Mail, please expect delays to the dispatch of your order if you select ‘Standard’ shipping.

On Wednesday 11th January, Royal Mail warned that they are experiencing severe service disruption to international export services following a cyber incident and are temporarily unable to dispatch items to overseas destinations. They advised that customers should not post international items until further notice. Items that have already been dispatched may be subject to delays.

If you are an international customer you can continue to order from us but if you select ‘Standard’ delivery at checkout, there will be delays to your order. We have been advised that our tracked courier services are operating as normal.